TERMS & CONDITIONS
These Terms & Conditions (“Terms”) govern your access to and use of the services offered by Centra Pay Travel (“Centra Pay Travel”, “we”, “us” or Our”) through the website
1. General Terms
This Agreement is a binding digital contract between You and Centra Pay Travel. Use of the Platform remains subject to these Terms and any applicable mobile app store regulations.
2. Acceptance of the Terms
You represent that you are at least 18 years old and legally competent to book travel arrangements. Continued use of the Platform after any modifications to these Terms constitutes your explicit acceptance of the revised text.
3. Description of Services
Centra Pay Travel provides a technology platform for planning and booking travel, including holiday tour packages, hotel accommodations, resort stays, transport coordination, local excursions, and integrations with third-party travel and insurance providers.
4. Registration and Onboarding
To book itineraries, you may need to register an account. You must provide accurate registration data, including valid passport or identification details where required by immigration laws. You are responsible for maintaining account credential confidentiality.
5. License to the Platform
Centra Pay Travel grants you a limited, revocable, non-transferable license to access the Platform solely to view itineraries and manage your vacation bookings. Commercial replication or data scraping is strictly prohibited.
6. Third-Party Service Providers
Centra Pay Travel acts as an booking agent connecting you with independent commercial airlines, hotels, vehicle fleets, and local operators. We are not liable for operational delays, cancellations, or service deficiencies caused by these third-party vendors.
7. Fees, Pricing & Payments
All holiday package rates, deposits, and service fees are disclosed prior to checkout. Payments are non-refundable unless specified otherwise by local destination policies. Statutory levies (such as GST or TCS) are borne entirely by the user.
8. Availability & Route Changes
Itineraries, flight schedules, and accommodation availability are subject to seasonal changes, weather conditions, or vendor overbookings. Centra Pay Travel is not liable for unexpected route alterations.
9. Platform Content & Intellectual Property
All travel descriptions, custom itineraries, photographs, logos, and graphics on this Platform are the exclusive property of Centra Pay Travel and are protected by applicable intellectual property laws.
10. Platform Management
We reserve the right to monitor user interactions, restrict platform access, or suspend accounts that violate our operational policies or booking guidelines.
11. Third-Party Applications
The Platform may link to external travel tools, mapping software, or airline check-in aggregators. We do not assume responsibility for the functionality or terms of these external applications.
12. User Representations
By booking a tour, you warrant that you possess the legal authority to book travel, that all passenger data provided is authentic, and that you will not use the platform for speculative or fraudulent bookings.
13. Passports, Visas & Insurance
Securing valid passports, entry visas, and mandatory health certifications is the sole responsibility of the traveler. Centra Pay Travel does not guarantee embassy visa approvals. We strongly advise purchasing comprehensive international travel insurance.
14. Undertakings by Users
You agree to use your account exclusively for genuine travel bookings, comply with all foreign exchange and tax regulations, and refrain from introducing malware or conducting cyber-attacks against the Platform.
15. Booking Cancellations & Disputes
Disputes regarding localized hotel amenities or flight delays must be resolved directly with the respective service provider. Package cancellation refunds decrease the closer the request is made to the departure date, subject to non-refundable vendor deposits.
16. Behavior & Conduct During Tours
We reserve the right to terminate the tour of any individual whose conduct is unsafe, illegal, or disruptive to the group. In such events, no refunds are issued, and the agency is not responsible for any return travel costs.
17. Luggage & Personal Belongings
Travelers are entirely responsible for their baggage and valuables throughout the journey. Centra Pay Travel and its transit partners accept no liability for lost, stolen, or damaged items in vehicles, hotels, or during excursions.
18. Disclaimer and Limitation of Liability
The Platform and all travel services are provided “as is.” Centra Pay Travel disclaims all warranties and is not liable for indirect, incidental, or consequential damages, including flight re-routing costs or trip disruptions.
19. Indemnity
You agree to indemnify and hold harmless Centra Pay Travel and its officers from any legal claims, losses, or expenses arising from your violation of these terms, local destination laws, or immigration regulations.
20. Force Majeure
Centra Pay Travel is not liable for itinerary cancellations or delays caused by events beyond our control, including natural
disasters, weather anomalies, strikes, government border closures, pandemics, civil unrest, or war.
21. Termination
We reserve the right to terminate your account or cancel your travel reservations immediately if fraud, structural policy violations, or automated booking manipulations are suspected.
22. Confidentiality
Both parties agree to protect non-public data, including personal passenger records, passport data, and payment information, using it strictly to execute the requested travel services.
23. Miscellaneous
These Terms are governed by the laws of India. Any disputes arising from your holiday booking are subject to the exclusive jurisdiction of the courts at Surat, Gujarat.
24. Grievance Redressal
In compliance with applicable guidelines, travel complaints or booking grievances can be sent directly to our support desk:
Email: info@centrapay.in
Phone: +91 84601 91663
Address: 3rd Floor, B/109, BL No.305, Seven Leaf Arcade, Dhamdod Lumbha Road, Dhamdod Lumbha, Baben – 394601, District Surat, Gujarat, India
25. Contact Details
For general booking inquiries or support regarding these Terms, contact: Centra Pay Travel
Address: 3rd Floor, B/109, BL No.305, Seven Leaf Arcade, Dhamdod Lumbha Road, Dhamdod Lumbha, Baben – 394601, District Surat, Gujarat, India
Website:
https://centrpay.in Phone: +91 84601 91663
Email: info@centrapay.in