REFUND & CANCELLATION POLICY
Centra Pay Travel strives to provide exceptional holiday and custom tour experiences. Because travel planning involves advanced bookings with third-party vendors (airlines, hotels, and transport providers), cancellations and refunds are strictly governed by this policy.
1. Cancellation Policy
1.1 Traveller-Initiated Cancellation
To cancel a booked tour package, custom itinerary, or hotel reservation, you must submit a formal written request via email to our support desk.
Once travel vouchers have been officially issued or flight tickets have been ticketed, booking cancellations will be subject to the tier-based structural penalties outlined in your custom trip contract.
Last-minute cancellation requests made within 7 days prior to the departure date are completely non-refundable.
1.2 Company-Initiated Cancellation
Centra Pay Travel reserves the right to cancel a booking or suspend travel itineraries in the following events:
Force Majeure circumstances, including severe weather disruptions, natural disasters, sudden border closures, or government travel advisories.
Failure by the traveler to pay the outstanding package balance within the specified payment timeline.
In the event of a company-initiated cancellation due to operational emergencies or price glitch errors, an alternative itinerary or an eligible refund (minus non-refundable vendor deposits) will be provided.
2. Refund Policy
2.1 Eligibility for Refund
Refunds will only be considered under the following specific circumstances:
Cancellations made well in advance that strictly satisfy the tier-based refund window of your chosen tour package.
Duplicate payment transactions or verified system overcharges during booking checkout.
Verified failure to deliver a core itinerary component (e.g., hotel room type or transportation mismatch) without a reasonable alternative being offered.
2.2 Non-Refundable Situations
No refunds will be processed or authorized in the following scenarios:
No-shows at the designated airport, hotel check-in, or group tour departure point.
Cancellations stemming from personal documentation failures, including invalid passports, expired IDs, or denied entry visas.
Unused portions of the tour, missed sightseeing excursions, or skipped meals during the journey.
Delays, re-routings, or cancellations executed by independent commercial airlines or train networks.
2.3 Refund Process & Timelines
All eligible refund claims must be initiated by contacting our support desk with your formal booking ID.
Approved refunds will be processed back to the original source account or payment method utilized during registration.
Approved refunds will be initiated within 3–5 business days. However, depending on international banking clearing systems and localized payment gateways, the amount may take an additional 7–14 business days to reflect in your account.
3. Change & Amendment Policy
Any request to alter your confirmed travel dates, upgrade accommodations, or amend the custom tour route must be submitted in writing. Amendments are subject to real-time hotel availability, airline fare differences, and applicable local processing fees.
4. Support Desk Contact
For any tour cancellation requests, payment disputes, or refund status queries, please reach out to our team:
Email: info@centrapay.in
Phone: +91 84601 91663
Website:
https://centrapay.in Office Address: 3rd Floor, B/109, BL No.305, Seven Leaf Arcade, Dhamdod Lumbha Road, Dhamdod Lumbha, Baben – 394601, District Surat, Gujarat, India
5. Policy Updates
Centra Pay Travel reserves the right to update this Refund & Cancellation Policy at any time to reflect changing vendor dynamics. Your continued tour booking constitutes acceptance of the updated policy.